Your best conflict

Think back on the conflict you have had that had the best resolution. Was there a decisive situation in which you or your counterpart did something smart to deal with your problems? If so, thank the person or boast to a colleague! 
Read more...
Happier at work

Your best conflict

Conflicts are rarely enjoyable, but they can be resolved well. Learning from what worked before makes you better equipped to solve problems in the future. Does your experience agree with what the research says? In a review of more than one hundred studies, the team responsible for the book Strength in Numbers established that conflicts arise in poorly designed teams. The book presents eight design principles that also predict where conflicts may arise if they are not followed:

1. Strong group identity and understanding of purpose.
2. Fair distribution of costs and benefits.
3. Fair and inclusive decision-making.
4. Monitoring of agreed behaviors.
5. Graduated responses to unhelpful behaviors. 
6. Fast and fair conflict resolution.
7. Authority to self-govern.
8. Collaborative relations with other groups. 

If you think about a positive experience conflict resolution, does it fit this model with eight design principles?