Why is it good to do the exercise?

Do you ever sneeze at work? Researchers Ronda Roberts Callister and James A. Wall, Jr. describe conflict in their study as a cold: we all know what it is, but objectively analyzing a cold can be difficult. Even harder can be accurately identifying the causes and understanding the effects. Perhaps the most challenging part of all is finding the cure. Just as a cold can be avoided, there are also ways to prevent conflicts within a team from arising in the first place. Just as we sneeze into our elbows to prevent spreading germs, the researchers suggest that teams can take steps to prevent conflicts—such as setting clear common goals. We can also learn from what has worked in the past. What has helped you in the past when you’ve had a cold to alleviate the symptoms? In the same way, we can practice handling conflicts—before they even arise.