Tilde Egebrand

What the colleague does instead of is

Think of a time when you felt annoyed with someone at work. Instead of thinking about what this person is like, see if you can identify what they are specifically doing  that annoys you. Such as "I was annoyed when Lisen rolled her eyes", rather than "Lisen is judgmental".
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Train on your own
Principle 6
Quick

Why is it good to do the exercise?

Notice the difference in being told "You are sloppy" versus "You hadn’t cleaned up after yourself at your workstation, could you do that next time?". Which of these would make you more motivated to improve and which would make you more combative? Researchers Avraham Kluger and Angelo DeNisis have found in their research that feedback should be given on specific behaviors rather than on personal characteristics.
In conflict, it can be difficult to identify behaviors, but it can be well worth the time invested to practice if you want the relationship with a colleague you often clash with to end in something constructive.

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Jennifer Amin

What is your annoying colleague good at, despite everything?

Write down three concrete behaviors that illustrate how a colleague makes a positive contribution to the work group. Bring up these examples next time you collaborate. 
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Train on your own
Principle 6
Quick
Jennifer Amin

Do not bury your head in the sand during a conflict

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Train on your own
Principle 6
Quick
Psykologifabriken Team

Three ways of arguing at work

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Train on your own
Principle 6
Max 15 min
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