Tone Nordling
Create a forgiving atmosphere between groups
The next time you notice that the team is complaining about another department, a business partner, or a customer, you can draw up a list of the behaviors in your team that are liable to make things difficult for the other group. For example: you respond with counter-arguments instead of asking questions, choose separate tables in the lunch room, only reply to emails after reminders.
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Create a forgiving atmosphere between groups
Conflicts between groups may be differently charged. Sometimes a slight frustration over another party’s failure to deliver, other times a reluctance to help people outside your group, and sometimes a hostile atmosphere. How do you achieve forgiveness? According to a large-scale survey study by researcher Daryl R. Van Tongeren et al., groups need to stop defending their own behavior and assume joint liability for any errors that may have been committed. Choosing to believe that the other party wants to cooperate is also a positive step.
Oskar Henrikson
Gustav Nilsson